Iterating on sequence copy no longer means rebuilding from scratch.

We've added a powerful new Duplicate action on sequence cards across all views (list, grid, kanban).

• Preserves status, column, and scheduling perfectly.
• Retains complex branch routing and structural fidelity.
• Every per-step setting is fully intact.
• Fork, tweak, A/B test, and keep original untouched.

Live troubleshooting of stuck enrollments is trivial.

Operations teams can now see exactly who is mid-sequence without having to run SQL queries.

• Brand new Campaigns View tab located directly on the Contacts page.
• Displays every specific contact actively enrolled in the chosen sequence/flow.
• Shows current step execution state and status for perfect diagnostics.
• Admins can selectively pick tracked campaigns directly via Settings.

Empowering agents with precise delivery cadences.

Granular control to configure what alerts you receive, driving better profile integrity.

• New independent Profile → Notifications control panel.
• Manage toggles for Daily Recommendations, Performance Reports, and Appointment Alerts.
• Opt-in completely voluntarily to the Daily SMS Insights track.
• Persistent Profile Completion banner uses a circular progress indicator to drive critical field entry.

Precise ad-hoc cohort building without endless saved filters.

Build extremely specific live segments directly on your Lists.

• Stack limitless AND'd filter conditions dynamically on Contacts & custom inboxes.
• For example: "State = CA AND Status ≠ DNC AND Appointment < 7 days".
• Queries refine LIVE and instantly display matched rows.
• Every chip handles independently, allowing quick tweaks without saving static filters.

Single administrative surface controlling inbound distribution.

Complete mastery over routing arrays, capacities, and presence states.

• Agent Roster: See presence, active workload, and easily map skill tags natively. Auto-assign exclusion toggles enable dynamic pausing.
• Access & Routing: Fine-grained visibility rules, strict per-agent capacity caps, auto-unassign timers, and powerful bulk operations.
• 5 Unified Strategies: Pick from Round Robin, Least Busy, Tag Based, Specific Agent, or Role Based with Context-Aware assignment previews.

Advanced multi-layer mapping engines.

• Deep Tag Matching: Match ANY or ALL tags from mapped inputs (product, logic_params, source) entirely case-insensitive against agents. Intelligent fallback tiebreakers route gracefully.
• Dynamic Teams: Group agents and orchestrate flows using compound AND/OR logic constraints. Balances flawlessly without double-counting members. Priority-ordering ensures secondary groups catch rollovers automatically.

Unprecedented visibility over allocation behavior.

• Live Dashboard: Telemetry arrays showing Active Assignments, Avg Response thresholds, and Donut-chart distributions. Live feed of the last 15 assignment events showing purely WHY a route fired.
• Execution Triggers: Drive assignments based purely on Webhook hits, inbound SMS, AI Handoffs, or Manual pushes.
• Reassign-on-Response: Optionally binds whoever replies last as the exclusive owner. Aware of presence states absolutely.

Real-time team collaboration you can actually feel.

A Kanban view organized strictly by actionability: Needs Reply, Board Triage, and Resolved. See SLA timers instantly.

• Drag & Drop: Assign, snooze, or resolve seamlessly.
• Live Collaboration: See green avatar rings when teammates view contacts!
• Typing Indie: Flashing orange dots alert active cross-drafting workflows.
• Collision Control: Red "AGENTS HERE" banners stop duplicates flawlessly.
• Zero Html leaks: Absolute clean text previews.

Highlighted Updates:

• Duplicate a sequence
• Inline variable creation
• Rich Media SMS steps
• Redesigned logic nodes UX
• Campaigns View Contacts tab
• Per-user notifications
• Multi-condition filtering
• Agent Command Center (Massive)
• Built-in call tooling
• Conversation Board & Live Floor