The board now respects the inbox selected in the sidebar.

Kanban and list views finally share the same inbox filtering behavior.

• Selecting an inbox re-fetches the board using that inbox's saved filters.
• A removable tinted chip in the board header makes the filtered state obvious.
• Default load remains workspace-wide for teams that want the full pool.
• Clearing the chip instantly returns agents to the complete board.

One polished email design can now power many sends.

Named slots turn templates into reusable shells that sales teams fill in safely at send time.

• Variables are auto-detected, labeled, typed, defaulted, and marked required.
• Flow Builder and Sequence Builder show one Replace Variables input per slot.
• Merge tags still personalize inside slot values.
• Six starter templates and shared content blocks give new workspaces day-one polish.

Heavy workspaces get fewer hangs, fewer timeouts, and less wasted database work.

Dashboard counts, LiveChat sidebar counts, and notification badges now share fast workspace lookups.

• Notification bell and appointment timeline load up to 10x faster.
• Create Opportunity and Campaigns View stop pre-loading in the background.
• LiveChat count data is shared across multiple windows in the same browser.
• Morning first-open failures are removed by consolidating slow query paths.

One chat icon now supports both contact-first and inbox-first workflows.

A new LiveChat display setting controls what happens when teams click the chat icon on contact rows.

• Keep the current floating popup behavior for lightweight follow-up.
• Or jump straight into LiveChat with the contact already selected.
• The setting applies across Contacts, Needs Follow-up, My Contacts, and detail panels.
• Existing workspaces stay unchanged until they choose the new behavior.

A new analytics dashboard built for large workspaces.

Multiple analytics pages now sit inside one experience, powered by rollups that load instantly at scale.

• CRM overview, delivery engagement, and text-message dashboards in one place.
• Email and SMS funnel KPIs cover opens, clicks, bounces, replies, and opt-outs.
• Rep performance tracks response speed, time to close, and lead-source mix.
• Sequence touchpoint reporting shows step-level performance without timeout-prone queries.

Highlighted Updates:

• LiveChat Board respects selected inbox filters.
• Email Templates add reusable slots and starter designs.
• Busy workspace page loads avoid duplicate slow queries.
• Contacts chat icon can open popup or LiveChat inbox.
• Analytics v2.2 brings instant enterprise reporting.