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Channel Automation
Engineering Update
Apr 6, 2026 - Apr 13, 2026
01
New FeatureQuick Text Folder System

Organize your text shortcuts into named folders.

Find the right template faster in both the modal and inline dropdown.

  • Create, rename, and delete folders easily.
  • Seamlessly group related snippets.
  • Enhance agent efficiency during fast-paced chats.
Quick Text Folder System
02
Visual UpdateImport Contacts

Polished the field mapping screen during contact imports.

Enjoy a smoother, more visual mapping experience with:

  • Better spacing and typography for clarity.
  • Smoother transitions between mappings.
  • An overall more professional visual aesthetic.
Import Contacts Visual Improvements
03
AI EnhancementAllison Mentor Mode

A new teaching persona for Allison, our voice assistant.

  • Tap the graduation cap to activate Mentor Mode.
  • Searches Help Docs and explains features in plain language.
  • Say "show me" and she opens the relevant article.
  • Automatically resets to normal mode on reload.
Allison Mentor Mode
04
AI EnhancementAllison Mentor Mode (2/2)

Added 7 new call tooling to Allison:

Tool What It Does
capture_screenshot html2canvas screenshot → sends as image to OpenAI so Allison can see and describe the screen
get_contact_history Fetches last N messages for a contact — "catch me up on Benjie's conversation"
search_contacts Search any contact by name, phone, or email — not limited to assigned list
From "Mentor Mode" (371272a8)
search_help_docs Keyword search across help articles, returns top 5 matches
get_help_article Fetches full article content for Allison to summarize verbally
open_help_docs Opens Help Docs window pinned to a specific article — "show me"
toggle_mentor_mode Switches between teaching mode and normal briefing mode
Allison Tools
05
UX EnhancementCustom Field Boxes

Configurable Custom Field Boxes in LiveChat Sidebar.

Create named field groups directly from Settings:

  • Group attributes logically (e.g., "Property Details", "Insurance Info").
  • Appears as collapsible sections in the LiveChat right sidebar.
  • Boxes auto-hide when the contact has no matching data.
Custom Field Boxes
06
Platform UpdateLead Intake v2

A massive upgrade to our lead ingestion engine.

One single intake URL per workspace replaces hundreds of per-board webhooks.

  • Reusable mapping profiles for Salesforce, Convoso, etc.
  • Condition-based routing rules auto-assigns the right phone number.
  • Includes dedup, custom fields, appointment creation.
  • Full timezone detection, analytics dashboard, and error logging.
Lead Intake v2
07
Apr 6, 2026 - Apr 13, 2026Weekly Feature Recap
22
Total Updates
12
Features
6
Bug Fixes
4
Other

Highlighted Updates:

  • Quick Text Folder System
  • Import Contacts UI Polish
  • Allison Mentor Mode
  • Custom Field Boxes
  • Lead Intake v2
View all updates on our full Changelog →
Questions?
We'll stick around for 5 minutes.
05:00
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