Our brand-new first-party stack handling inbound/outbound Twilio calls natively in real time.

• Operators can listen, add context, transfer, and end live calls seamlessly.
• Caller auto-lookup instantly matches incoming numbers with contact data from Supabase.
• By owning the infrastructure alongside OpenAI Realtime, we maintain full control over UX and scaling limits.

Full operational control over workflow execution to guarantee isolated, fair resource sharing.

• Live queue monitoring lets you instantly see what's running, waiting, or paused.
• Alert tiers (Idle → Critical) provide visual warnings before things break.
• Granular limits allow assigning Standard, Premium, or Enterprise concurrency to prevent one workspace from slowing down others.

A live command center delivering instant visual awareness of workspace health across the entire platform.

• Status zones instantly organize workspaces into Critical, Warning, and Healthy sections.
• Heat mode visually highlights the most stressed workspaces with a glowing intensity so they can't be missed.
• Auto-refreshing live cards detail active runs, wait queues, and concurrency so you never dig through logs again.

Write an SMS directly from the LiveChat window and deliver it automatically at any future time.

• One-click presets (e.g., 3 Hours, Tomorrow 8AM) plus a custom timezone-aware date/time picker.
• Messages fire via background jobs without agent intervention, keeping the system fully automated.
• Built-in duplicate prevention logic guarantees the same message isn't sent to the same contact twice.

Highlighted Updates:

• Unified Voice AI integration (First-party Audio Streaming)
• Queue Management concurrency controls & alert tiers
• Office Map visual platform command center
• Scheduled Messages (SMS) from LiveChat
• Contact auto-lookup via Supabase Integration for Calls
• Live Concurrency override capabilities without redeploys
• Duplicate Message Prevention caching logic