In-app documentation button

Documentation is now seamlessly accessible right from the top navigation.

• Your team can find answers without leaving the platform.
• Diminishes the need for constantly messaging teammates for basic platform help.
• Contextual onboarding available directly when you need it.

Contextual 'Reply?' and 'Follow up?' prompts

LiveChat just got a lot smarter regarding pending conversations.

• Action chips appear directly on contact list items based on conversation state.
• Click to jump straight in and handle the conversation immediately.
• Provides instant awareness of interaction opportunities.

Cleaner inbox, less noise, better focus

LiveChat has a new default behavior logic.

• LiveChat now defaults exclusively to Open conversations for all users.
• Eliminates visual clutter and focuses agent attention entirely on unresolved chats.

AI-generated reply chips directly in-feed

Expedite response times on common repetitive inquiries.

• Smart suggested reply chips appear seamlessly under inbound messages.
• Tap to draft a highly relevant response instantly without starting from a blank box.

Client satisfaction scoring system

We are officially empowering tracking of real-world support ticket satisfaction.

• Clients can rate their overall support experience completely in-app.
• Simple 1–5 stars scoring element directly inside the ticket panel.
• Captures data right after a ticket is marked resolved to ensure freshness.

Submit, assign, and track tickets natively

Streamlining client issue management without requiring them to jump windows.

• Clients submit Bug, Question, or Other tickets directly in-app via the new widget.
• Auto-assigns smoothly to today's on-call designated agent from your team's weekly roster.

Auto-alert clients on ticket updates

Close the loop and satisfy users with transparent reporting.

• Clients get an in-app toast notification and supplementary email.
• Alert triggers the exact moment their ticket is successfully resolved.
• Closes the loop automatically without manual agent follow-up.

Date-based automation targeting rules

Advanced date filtration rules have been integrated into targeting.

• Filter contacts by date logic including "is today", "before today", "after today", and "within X days".
• Successfully unlocks completely time-sensitive automations that weren't possible before.

Product feedback collection built-in

We've implemented a robust new survey flow targeting fresh interactions.

• A quick 9-question survey pleasantly slides up natively after 3+ days of use.
• Captures feedback, feature requests, and identifies users interested in more coaching.

Daily recommendations and appointment alerts

Taking crucial data out of the dashboard directly into team inboxes.

• Daily 8am contact recommendations digest emailed out per agent.
• Instant appointment booking alerts effectively broadcast to the whole team the exact moment a prospect securely books.

Smart Audience Intelligence visualization

A major quality-of-life update for the core campaign building wizard.

• The campaign creation screen now actively displays real-time audience distributions.
• Shows your specific audience data, state charts, and past conversion insights natively.
• Reduces friction by supplying critical historical data before you even build the first step.

Package, share, and install flows effortlessly

The highly requested cross-workspace installation flow is here.

• Package complex flows and full automation sequences securely into shareable bundles.
• Run a robust 1-click install into any workspace across the platform.
• All internal IDs, conditions, and variable mappings are automatically remapped to preventing breaking.

Highlighted Updates:

• In-app Help Documentation
• LiveChat Context Chips & Open Default
• Inline AI Reply Suggestions
• Support Ticket Widget + Ratings
• Date Operators for Contact Conditions
• Automation Template Installation System