Inbound AI agents can now call structured tools

Trigger actions during real conversations on SMS or inbound email. Instead of only replying with text, the AI can:

• Trigger a workflow programmatically.
• Add an internal note.
• Read and permanently save values from the message context.
• Run a safely compatible subflow and utilize the result in the same reply.

Think of an AI Function as a robust contract between the AI and your automation system.

The AI Appointment Setter reads and responds to emails

The same intelligence applied to SMS is now fully extended to email conversations:

• Automatically reads and replies to inbound emails.
• Intelligently classifies the intent of the contact's message.
• Generates and cleanly formats a contextual reply.

Highlighted Updates:

• AI Functions for inbound agents
• AI Inbound Email Processing