Your Personal Voice AI Assistant

She briefs your daily workflow:

• Reads daily recommendations: who to reply to, who's cold, clickers, high intent.
• Summarizes dashboard numbers and team workload instantly.
• Knows schedule details and recent agent/customer conversation contexts.

She takes action by voice (13 total tools):

• Create to-dos, set reminders, assign contacts, tag contacts.
• Send SMS/emails, make outbound calls, and close out conversations.

Feedback & Under the Hood

Frictionless product improvement & UI joy:

• Actions trigger confetti; dock bar glows purple when active.
• Conversationally solicits, summarizes, and submits agent feature requests & bugs.

Technical Architecture:

• WebRTC direct to OpenAI for ultra-low latency response times.
• Executes through existing frontend action APIs (no major backend rewrite).
• All sessions are logged for future usage-based billing and analytics.

Smart Call-to-Action Buckets

Scans history and engagement to tell you exactly who needs attention right now.

• Respond Now (Red): Waiting on you. Most recent message is inbound. Sorted by unread count and wait time. Your #1 priority to keep them warm.
• Re-Engage (Orange): Going silent. We messaged them (24h to 7d ago) but they haven't replied. A well-timed follow-up revives the chat.

Tracking Buying Intent

Maximum 50 contacts per bucket, refreshing every 2 minutes automatically.

• Clicked Link (Green): Clicked a tracked SMS/email link within last 7 days. These contacts are actively evaluating right now.
• High Intent (Blue): Strong engagement patterns (4+ exchanges, email opens, clicks, or score) without falling into other buckets. Highly likely to convert.

Capacity Management

• Real-time visibility into which agents are online.
• Instantly view current status (Available, Busy, Away).
• See how many active conversations each agent is actively handling.
• Balance workload efficiently and know who is free to take new contacts.

Centralized Command

• A single, unified dashboard for managing day-to-day operations.
• Track team performance and output efficiently.
• Monitor active conversation queues continuously.
• Oversee agent assignments globally across the entire workspace in one view.

Dedicated Agent View

• A focused tab showing only the contacts assigned to the logged-in agent.
• Displays the last message, activity status, and lead status clearly.
• Features a brand new Recommendation column alerting you instantly to priorities (Respond Now, Re-Engage, Clicked Link, High Intent).

Flawless Automations

• Preview and completely validate automation sequences prior to real enrollment.
• Accurately simulates the full flow including messages, time delays, and complex conditions.
• Catch logical errors and verify content safely without blasting live messages to contacts.

Highlighted Updates:

• Allison — Personal Voice AI Assistant
• Smart Recommendations (Agent Pulse)
• Agent Presence & Capacity Management
• Global Operations Board Dashboard
• Dedicated My Contacts Tab
• Complete Automation Sequence Tester